Return & Refund

Hello. Need answers about our returns and refunds policy? You're in the right place.Due to the changing COVID-19 situation, find our most up-to-date delivery and returns information here.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Can I change my order?
Once you've placed an order, you can't change it, but you can amend your contact and delivery details – just contact us:info@cosyland.com

Can I cancel my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just contact us within 14 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).

What if I don't like what I ordered?
Don't feel like it's MADE for you? Just contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).

What if the item's damaged when it arrives, or I was sent the wrong item?
It's important that you inspect your order on delivery, please check if it's in good condition. If you're not happy, Just contact us within 14 days of receiving your order, and we'll let you know how to return it.

Our quality team checks your items to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item. We'll either give you a full refund, or order you a replacement.

So that we can collect it, the product needs to be disassembled and repackaged.

How much do returns cost?
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.

How long will my refund take?

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@tarion.eu.

Please contact our Customer service at info@cosyland.com

to get the return address.